Cancellation policy

Order Cancellation Policy

You can cancel your order within 14 days of placing it, as long as it has not shipped yet. To cancel, email us at novexausa@hotmail.com with your order number and we will cancel it and refund you in full to your original payment method.

If your order has already shipped, it can no longer be cancelled, but you may return it under our 15-day refund policy.