Cancellation policy
Subscription Cancellation Policy
You can skip or cancel your Novexa subscription at any time. There are no minimum orders, no commitments, and no cancellation fees.
How to cancel
- Log in to your Novexa account and open your subscriptions — from there you can cancel, skip your next delivery, or change your delivery date.
- You can also email us at aayatkitchen1100@gmail.com with your order number and we'll take care of it for you.
When cancellation takes effect
Your subscription renews once a month. If you cancel before your next renewal date, you won't be charged again. Changes and cancellations apply to your next scheduled order.
What if my order has already been processed or shipped?
If your next order has already been processed or shipped, we can't stop it — but you can still cancel your subscription so no future orders are charged. The order that's on its way is covered by our 15-day refund policy, just like any other order.
Skipping a delivery
Not ready for your next delivery? Skip it from your account, or email us and we'll skip it for you. Your subscription stays active and your next delivery arrives on the following month's date.
Questions?
Email us at aayatkitchen1100@gmail.com and we'll help.